When you receive your new/renewal/replaced credit
card, always check that the sealed package is not tampered with and the card is in your name. Immediately contact the Bank if the seal is tampered with or the card is not yours.
Once you confirm the credit card is yours, please destroy your old/expired/unusable card immediately by cutting it into several pieces ensuring that the chip and magnetic stripe portion is completely damaged.
Immediately sign on the signature panel at the back of your card upon receipt.
Using Your Card At Retail Outlets
Treat value and protect your card as if it is cash. Keep your card in a secured place or ensure that it is in your possession at all times.
Check and ensure that the card y ou receive after a transaction at a merchant is yours.
Ensure that you authorize all use of your credit card (face to face or on phone/internet).
Void incorrect charge slips before you sign a new one.
When purchasing items over the Internet, give your credit card details only on reliable websites or to a company you trust. Reputable merchant sites use encryption technologies to protect your card information.
Please avoid using a public computer to shop online. If you do, please remember to log off and quit the browser when you are finished. All it takes is for someone to hit the "back button" to view your personal information.
Always print and save the confirmation page when completing an online purchase. Record and keep your receipts for all your purchases including online purchases.
Managing & Filing Your Statement
Secure your letter mailbox, promptly collect your mail and be vigilant for identity theft. If you do not receive your credit card statements on time, please contact the Bank promptly.
Shred all documents (charge slips, statements etc) that contain card details before you discard them.
Promptly check your credit card statement and report immediately if there are any transactions that you do not recognize or are unauthorized by you.
If Card Is Lost / Stolen
Keep the Bank phone numbers readily available with you to immediately report any lost or stolen credit card. Always report to your Bank if your card is lost or stolen, and always check your credit cards periodically to ensure that the cards are not missing from your wallet.
Change Of Address / Contact Number / Email Address
Notify the Bank in advance of your latest address, mobile number and e-mail address to allow the Bank to perform verification of unusual or suspicious transactions.
Beware Of Scam
Be wary of sales gimmicks and tactics that ask for your card details, e.g. "SCRATCH & WIN" contests or contests sent via SMS.
If you receive a call from a Telemarketer, ask questions. The fewer questions the caller can answer, the more likely they are calling from an illegitimate business.
Do not provide your credit card number over the phone, unless you initiated the call.
Ensure the calls are made to a reliable and trusted company.