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Whom do I complain to?

Customers and clients are encouraged to assist the Bank with their suggestions or complaints.

The Bank has a proactive Complaint Cell consisting of the following individuals who can be contracted or written to directly. The Bank follows a policy of Customer First and strongly believes in resolving complaints in the shortest possible time. You should receive a response within 24 hours or one Banking Day.

Mr. Moshiul Alom

First Vice President
Rangs Tower (Level 6)
68, Purana Paltan
Dhaka - 1000.
Tel : +88-02- 47110062, 47110247, 47113867, 47110278, 47110173, 47115813 , Ext - 641
Cell: +880 1730016474
E-mail # moshiul.alom@bankasia-bd.com

Mr. Md. Mahmudul Hasan Mridha

Senior Executive Officer
Rangs Tower (Level 6)
68, Purana Paltan
Dhaka - 1000.
Tel : +88-02- 47110062, 47110247, 47113867, 47110278, 47110173, 47115813, Ext - 659
Cell: +880 1911490597
E-mail # mahmudul.mridha@bankasia-bd.com