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Frequently Asked Questions
What should I do if my card is lost or damaged?
Inform our Bank Asia 24X7 Customer Care Centre at 16205 immediately. They will block your lost/damaged card instantly upon verification against few questions and a new card will be delivered to you within seven days.
Can I retain my credit card if I emigrate?
Credit cards (including dual currency cards) are issued to resident of Bangladesh only in local currency and under Travel Quota in foreign currency. Therefore you have to clear your outstanding and surrender your credit card to the bank if you are proceeding abroad on employment or on emigration.
Can I use my credit card for expenses on the Internet?
Yes, your credit card can be used for expenses on the Internet for selected purposes only as defined by Bangladesh Bank time to time. Now you can pay membership fee of foreign professional and scientific institutions and fees for application, registration, admission, examination (TOEFL, SAT etc.) in connection with admission into foreign educational institutions via internet with Bank Asia card. However e-commerce transaction in local currency is allowed for shopping, railway ticketing etc.
What do I do if my credit card is declined?
Please call us at our 24-hour Customer Care Centre.
How do I protect my credit card against fraud or theft?
These tips are very important and universal:

Sign at the back of your card on signature panel as soon as you receive it!

When you use your card at an ATM, enter your PIN in such a way that no one can see/understand/memorize your keystrokes.

Don't leave your receipt behind at the ATM. Your PIN and account number from a discarded receipt could make you exposed to credit-card fraud. Also, don't throw out your credit-card statement, receipts or carbons without first shredding them!

Never give your credit-card number over the telephone unless you initiated the call to the right destination.

Always ignore any credit-card offer that requests you to spend money first or fails to disclose the identity of the card issuer.

Make certain you get your card back after you make a purchase and it is used always in front of you. (it is very good habit to keep your wallet open in your hand until you take the card back). Also, please make sure that you personally rip up any voided or cancelled charge slips.

Always keep a list of your credit cards, credit-card numbers and call center numbers handy, in case your card is stolen or lost.

Check your monthly statement to make sure that all charges are of your own, and notify the card issuer of any errors or unauthorized charges immediately.
How do I use my credit card?
Upon receipt of the card unblock/activate the card with submission of acknowledgment slip then it is good to use in POS/ATM unless the card is expired and the repayment remains regular.
How do I update my Mobile number/Email address?
You may update your mobile number/e-mail ID through any of the following channels:

Internet Banking: (if you are accountholder of Bank Asia)
• Login to with your user ID and password
• Click on “Credit Card” option
• Under "Credit Card Alerts" on the left side of the page, click on “Alert Subscription”

Phone Banking:
• Call our 24-hour Customer Care. Our customer service executive will assist you.

Through e-mail:
• You may send e-mail to from your registered e-mail account
Want to know why interest charges are levied?
Interest will be charged if the Total Amount Due is not paid by the payment due date. Interest will be charged on the Total Amount Due and on all new transactions till such time as the previous outstanding amounts are paid in full. Also, interest will be levied on all cash advances from the date of the transaction until the date of payment.
Queries related to Insurance Policy?
For queries related to insurance policies, please contact 16205
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