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Dispute Resolution
For Resolution of dispute a senior officer will be responsible to sort out the dispute and take necessary steps to resolve with in 3(three) working days in consultation with Senior Management;
Call center will receive customer complaints on 24 hours a day and 7 days a week through hot line number 16205 and refer the matter immediately to the Agent banking Department;
Agent banking department will immediately take up the matter with customer, if necessary shall visit the Agent Booth for resolution of dispute with in a shortest possible time.
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