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Business Continuity Plan (BCP)
Factors Action plan
Agent's inability to Continue Business Bank is capable to continue the customer service through it,s online Banking module from any nearest Bank Asia branch or Agent booth without any interruption of customer service until new Agent is appointed.
Sudden death of Agent In case of sudden death or disability of Agent, Bank officer at Agent booth can continue the customer Transaction till nominee or a member of his family desire to continue the business observing all formalities.
Disruption due to natural calamity like, earth quake, flood, Fire etc. Since Agent banking solution is equipped with the latest Technology based real-time online service through internet ,Bank can make alternate place in a nearest house without disruption of business
Agent's Business discontinuity On receipt of Agent’s discontinuity notice Bank will appointment a new agent for continuity of customer service
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